Front Office Leader: Guest Experience & Revenue

Socket.dev

Charlotte (NC)

On-site

USD 55,000 - 75,000

Full time

5 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Medical/Dental/Vision

Employer Paid Life Insurance

401K with Employer Contribution

Hotel discounts

Paid Time Off

Bonuses

Career growth

Job summary

Maya Hotels is seeking a Front Office Manager to oversee front desk operations at our Charlotte property. You will lead a high-performing team, ensure seamless guest check-in/out, and optimize guest services across departments to drive satisfaction and revenue.

Ideal candidates have a Bachelor's in hospitality management, 2+ years of leadership in front office environments, proficiency with PMS and reservation software, and a track record of coaching staff, controlling costs, and maintaining

Qualifications

Education requirement stated: bachelor degree in hospitality management or related field.
Proven leadership and guest-service skills.
Experience in managing front office operations preferred.

Responsibilities

Supervise and train front desk staff, including receptionists, concierge, and bell staff.
Set clear performance expectations, conduct regular evaluations, and provide coaching.
Foster a positive, team-oriented work environment that enhances guest services.
Lead by example by delivering exceptional customer service and professionalism.