Guest Experience Agent – Front Desk

Main and Vine; Brentwood (TN); On-site; USD 19,000 - 28,000; Full time

Job summary

The Spark by Hilton Brentwood is seeking a Front Desk Agent to deliver friendly, efficient guest services during check-in and check-out. You will handle mail, messages, and daily accounting procedures with accuracy.

Responsibilities include greeting guests, processing reservations and payments, providing local information, and coordinating with other departments to ensure guest satisfaction. Starting rate is $17 per hour.

Qualifications

• High school diploma or equivalent; and six months to one-year related experience and/or training
• Ability to read, analyze, and interpret procedure manuals
• Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Must be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
• While performing the duties of this job, the employee is regularly required to stand, walk, and communicate

Responsibilities

• Consistently provide high level of customer service
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
• Check in and out hotel guests in a confident, professional and friendly manner
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
• Complete all items on appropriate checklist by end of shift
• Follow established key control policy
• Ensure proper credit policies are followed and verify credit limit report
• Submit all lost & found articles accompanied by a completed lost & found report
• Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
• Knowledgeable of fire and emergency procedures
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
• Monitor room availability throughout the day
• Review daily the selling status of the hotel using yield management system
• Performs all other duties as directed by immediate supervisor
• Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction

Education

High school diploma or equivalent; and six months to one-year related experience and/or training

Job description

The Spark by Hilton Brentwood is seeking a Front Desk Agent to deliver friendly, efficient guest services during check-in and check-out. You will handle mail, messages, and daily accounting procedures with accuracy.

Responsibilities include greeting guests, processing reservations and payments, providing local information, and coordinating with other departments to ensure guest satisfaction. Starting rate is $17 per hour.