Guest Experience Agent – Front Desk

Highgate; Austin (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term and long-term disability

401(k) Retirement Plan with employer 


Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Job summary

Highgate Hotels is seeking a Front Desk Agent at La Quinta Austin - Mopac North at The Domain. You will welcome guests, handle check-ins/check-outs, and assist with reservations and information requests while aiming to maximize occupancy and guest satisfaction.

The role requires strong communication, a friendly demeanor, and the ability to multitask in a fast-paced hospitality environment. Prior hotel or customer service experience is preferred; a HS diploma is required, and computer skills are

Qualifications

• College coursework in related field is helpful.
• High School diploma or equivalent is required.
• Computer experience is required.
• Customer service experience is preferred.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, and entertainment.
• Follow cash handling and credit policies.
• Be familiar with rates, packages and promotions.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Operate Front Desk computer system and related software.
• Maintain a clean work area and assist guests as needed.

Skills

Customer Service

Communication

Multitasking

Computer skills

Friendly demeanor

Education

High School diploma

College coursework helpful

Tools

Front Desk software

Job description

Highgate Hotels is seeking a Front Desk Agent at La Quinta Austin - Mopac North at The Domain. You will welcome guests, handle check-ins/check-outs, and assist with reservations and information requests while aiming to maximize occupancy and guest satisfaction.

The role requires strong communication, a friendly demeanor, and the ability to multitask in a fast-paced hospitality environment. Prior hotel or customer service experience is preferred; a HS diploma is required, and computer skills are