Guest Experience Agent – Forbes Five-Star Front Desk

The-Global-Ambassador-Hotel; Phoenix (AZ); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Comprehensive benefits

PTO eligibility

Dynamic, fast-paced environment

Job summary

The Global Ambassador in Phoenix, AZ is seeking a Front Desk Agent to greet guests and ensure a Forbes Five-Star standard of service. You will manage check-in/out and assist with arrangements to create memorable stays.

Join a luxury hotel known for Michelin recognition and a world-class dining and wellness program. We offer comprehensive benefits, a flexible schedule, and opportunities to deliver personalized guest experiences every day.

Qualifications

• Minimum of 1+ year of front desk or guest service experience preferred.
• Luxury hotel and Forbes Five-Star standard experience preferred.
• High school diploma or equivalent required.
• Excellent verbal communication skills with a strong customer service focus.
• Basic computer proficiency, including familiarity with hotel or reservation software.
• Ability to work flexible schedules, including overnights, weekends, and holidays.

Responsibilities

• Learn, train-on, and develop a thorough understanding of Forbes Five-Star Service Standards.
• Serve as a key contributor to exceptional guest experiences by delivering warm, attentive, and personalized service.
• Welcome guests upon arrival and provide support throughout their stay, ensuring comfort and satisfaction.
• Manage check-in and check-out processes accurately while maintaining up-to-date guest information.
• Monitor occupancy levels and proactively recommend room upgrades when appropriate.
• Assist guests with transportation arrangements, restaurant reservations, and on-or off-site activities.
• Offer thoughtful, personalized recommendations based on guest interests and preferences.
• Handle multiple tasks efficiently while maintaining a high standard of customer service.
• Communicate clearly and professionally with guests, resolving concerns promptly to ensure satisfaction.
• Comfortable with candid & open direction and ability to act upon feedback, while keeping guest and employee experience top of mind.
• Maintain a positive and professional demeanor.

Skills

Front desk experience

Customer service

Verbal communication

Computer proficiency

Flexible schedule

Education

High school diploma

Job description

The Global Ambassador in Phoenix, AZ is seeking a Front Desk Agent to greet guests and ensure a Forbes Five-Star standard of service. You will manage check-in/out and assist with arrangements to create memorable stays.

Join a luxury hotel known for Michelin recognition and a world-class dining and wellness program. We offer comprehensive benefits, a flexible schedule, and opportunities to deliver personalized guest experiences every day.