Front Desk Agent — Five-Star Guest Service

Global Ambassador Hotel; Phoenix (AZ); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

Paid time off

Job summary

The Global Ambassador Hotel in Phoenix, AZ is hiring a Front Desk Agent to create a premier guest experience in a Forbes Five-Star setting. You will be the first and last touchpoint for guests, ensuring smooth check-in/check-out, accurate guest records, and personalized recommendations throughout the stay.

Candidates should have at least 1+ year of front desk or guest service experience and possess excellent verbal communication.

Qualifications

• 1+ year front desk or guest service experience
• Luxury hotel Forbes Five-Star standard experience preferred
• High school diploma or equivalent required
• Excellent verbal communication skills with a strong customer service focus
• Basic computer proficiency, including familiarity with hotel or reservation software
• Ability to work flexible schedules, including overnights, weekends, and holidays

Responsibilities

• Learn, train-on, and develop a thorough understanding of Forbes Five-Star Service Standards
• Serve as a key contributor to exceptional guest experiences by delivering warm, attentive, and personalized service
• Welcome guests upon arrival and provide support throughout their stay, ensuring comfort and satisfaction
• Manage check-in and check-out processes accurately while maintaining up-to-date guest information
• Monitor occupancy levels and proactively recommend room upgrades when appropriate
• Assist guests with transportation arrangements, restaurant reservations, and on-or off-site activities
• Offer thoughtful, personalized recommendations based on guest interests and preferences
• Handle multiple tasks efficiently while maintaining a high standard of customer service
• Communicate clearly and professionally with guests, resolving concerns promptly to ensure satisfaction
• Comfortable with candid & open direction and ability to act upon feedback, while keeping guest and employee experience top of mind
• Maintain a positive and professional demeanor

Skills

Customer service

Verbal communication

Attention to detail

Guest relations

Flexibility

Education

High school diploma

Tools

Hotel reservation software

Job description

The Global Ambassador Hotel in Phoenix, AZ is hiring a Front Desk Agent to create a premier guest experience in a Forbes Five-Star setting. You will be the first and last touchpoint for guests, ensuring smooth check-in/check-out, accurate guest records, and personalized recommendations throughout the stay.

Candidates should have at least 1+ year of front desk or guest service experience and possess excellent verbal communication.