Front Desk Agent – Flexible Schedule & Guest Care

Shaner Group; Woodycrest (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

Shaner Hotels in State College, PA, is seeking a Front Desk Associate for the Hampton Inn & Suites State College at Williamsburg Square. You will welcome guests, perform check-ins and check-outs, and provide information about local attractions to ensure a smooth, enjoyable stay.

The role requires at least a high school diploma and strong customer service skills; bilingual English/Spanish is a plus. We offer varied shifts, some weekends/holidays, and opportunities to grow within the Shaner Hotels

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Skills

Customer service experience

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Shaner Hotels in State College, PA, is seeking a Front Desk Associate for the Hampton Inn & Suites State College at Williamsburg Square. You will welcome guests, perform check-ins and check-outs, and provide information about local attractions to ensure a smooth, enjoyable stay.

The role requires at least a high school diploma and strong customer service skills; bilingual English/Spanish is a plus. We offer varied shifts, some weekends/holidays, and opportunities to grow within the Shaner Hotels