Guest Services Agent - Flexible, On-Site

Shaner Group; State College (Centre County); On-site; USD 26,000 - 38,000; Full time

Job summary

Shaner Hotels is hiring a Front Desk Agent for the State College Williamsburg Square Hampton Inn in State College, PA. You will welcome guests, manage check-ins and check-outs, handle payments, and provide information to guests with a friendly, professional demeanor.

Responsibilities include resolving guest questions, supporting housekeeping coordination, and generating daily reports for hotel operations while working a flexible schedule that includes weekends and holidays.

Qualifications

• High school diploma or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
• Resolve guest inquiries and complaints to ensure guest satisfaction.
• Assist with housekeeping coordination to resolve room status discrepancies and maintain accurate reports.
• Generate, print, and distribute daily reports to designated departments/personnel.

Skills

Customer service

Bilingual English/Spanish

Communication

Computer skills

Education

High school diploma or equivalent

Tools

POS system

Job description

Shaner Hotels is hiring a Front Desk Agent for the State College Williamsburg Square Hampton Inn in State College, PA. You will welcome guests, manage check-ins and check-outs, handle payments, and provide information to guests with a friendly, professional demeanor.

Responsibilities include resolving guest questions, supporting housekeeping coordination, and generating daily reports for hotel operations while working a flexible schedule that includes weekends and holidays.