Guest Experience Agent — Flexible Scheduling

ARIAHNNA IN MCDONOUGH LLC; McDonough (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

ARIAHNNA IN MCDONOUGH LLC is seeking a Front Desk Agent to provide exceptional service to hotel guests. You will assist with check-in/check-out, issue room keys, and process payments while coordinating with housekeeping for room availability. Excellent communication and a positive demeanor are essential to ensure a superior guest experience.

The role requires greeting guests, answering inquiries, and handling paperwork promptly and accurately, with a focus on friendly, professional service.

Qualifications

• Must be friendly and outbound with a welcoming demeanor.
• Understanding of hospitality industry standards and guest service.
• Proficient in English; additional languages are a plus.
• Proficient with computers and basic software.
• Ability to resolve issues with a customer-focused mindset.
• Must be able to lift 30 pounds as needed.

Responsibilities

• Greet guests and assist with check-in/check-out procedures.
• Take reservations via phone, email, or in person.
• Build rapport with guests to identify needs and offer solutions.
• Explain room features and hotel amenities to guests.
• Maintain compliance with health and quality standards.

Skills

Friendly personality

Hospitality standards

English proficient

Additional languages a plus

Computer literacy

Customer-focused problem solving

Ability to lift 30 pounds

Job description

ARIAHNNA IN MCDONOUGH LLC is seeking a Front Desk Agent to provide exceptional service to hotel guests. You will assist with check-in/check-out, issue room keys, and process payments while coordinating with housekeeping for room availability. Excellent communication and a positive demeanor are essential to ensure a superior guest experience.

The role requires greeting guests, answering inquiries, and handling paperwork promptly and accurately, with a focus on friendly, professional service.