Guest Service Agent- FT and PT

Bartell Hotels, A Calp; San Diego (CA); Vor Ort; USD 24.000 - 34.000; Vollzeit

Zusammenfassung

Pacific Terrace Hotel in San Diego is hiring a Guest Service Agent for both full-time and part-time roles. You will greet guests, register them, issue room keys, and guide directions, while handling inquiries about services, dining, and activities.

Applicants should have strong written and verbal communication, a professional and friendly demeanor, and basic computer skills; Opera experience is a plus. Weekend and holiday availability is required to support frontline guest service.

Qualifikationen

• Education HS Diploma or equivalent.
• Experience in hospitality, general office, accounts receivable or customer service preferred.
• Strong communication and customer service skills.

Aufgaben

• Greet, register, and assign rooms to guests; issue room keys and provide directions.
• Answer inquiries about hotel services, registrations, dining, and local attractions.
• Keep records of room availability and guest accounts; may make and cancel reservations.
• Compute bills, collect payments, and post charges to guest accounts.
• Transmit and receive messages using telephone, fax, or copier.
• Understand and enforce hotel credit policies; handle cash and deposits.
• Greet guests in a friendly, warm manner.
• May arrange restaurant, transportation, or entertainment reservations; arrange special amenities.

Kenntnisse

Speak clearly and listen carefully

Personal judgment

Communication with diverse people

Ausbildung

HS Diploma or equivalent

Tools

Opera

Computer knowledge

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Service Agent- FT and PT

F Pacific Terrace Hotel, San Diego, CA, US

2 days ago Requisition ID: 3413

Salary Range: $21.00 To $21.00 Hourly

About Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue.

Our Culture:At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague.

Pacific Terrace Hotel: The TripAdvisor top-rated and only AAA Four Diamond beachfront hotel in San Diego, Pacific Terrace is San Diego’s premier luxury boutique hotel dramatically perched above the breaking waves of the Pacific Ocean. With 73 unique guest rooms and suites, Pacific Terrace offers an intimate setting for guests to relax poolside, while gazing over the water. Guests also enjoy active pursuits in the local Pacific Beach neighborhood, and adjacent La Jolla and Mission Beach. The warm, talented team at Pacific Terrace, delivers unrivaled hospitality and makes sure that every detail is perfect.

The Pacific Terrace is seeking candidates with an upbeat attitude to go above and beyond guests' expectations. Individuals must have excellent customer service skills, be professional, and friendly with good written and verbal skills. Prior knowledge in computer is necessary and Opera experience is a plus.

Flexible schedule is required and must be available on weekends and holidays.

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities:

1. Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
3. Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
4. Compute bill, collects payment and makes change for guests. May post charges such as room, food, guest sundry's, and guest amenities.
5. Transmit and receive messages using equipment such as telephone, fax and copier.
6. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
7. Take the initiative to greet guests in a friendly and warm manner.
8. May make restaurant, transportation or entertainment reservations for guests; may order complimentary flowers or champagne for special guests. Other duties as assigned.

Job Skills:

1. Speak clearly and listen carefully.
2. Use personal judgment and specialized knowledge to give information to people.
3. Communicate well with many different kinds of people.

Job Qualifications:

Education HS Diploma or equivalent. Experience Minimum 3 months hospitality, general office, accounts receivable or customer service experience. Licenses/Certifications N/A