Guest Experience Agent | Daily Pay & Benefits

Aimbridge Hospitality LLC; Jacksonville (FL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

A hospitality management company in Jacksonville is looking for a Front Desk Agent to provide outstanding customer service and manage guest interactions. This role includes handling check-ins, addressing inquiries, and ensuring a pleasant stay for guests. Candidates should have a high school diploma and experience in a hotel environment is preferred. Benefits include medical coverage, paid time off, and a 401k plan.

Responsibilities

• Provide outstanding service to guests, maintaining a friendly demeanor.
• Effectively convey information and address guest inquiries.
• Evaluate and select among alternative courses of action to resolve guest concerns.
• Manage multiple tasks efficiently, including handling reservations.
• Work with and understand financial information.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Experience in a hotel or related field

Familiarity with hotel management software and Microsoft Office

Job description

A hospitality management company in Jacksonville is looking for a Front Desk Agent to provide outstanding customer service and manage guest interactions. This role includes handling check-ins, addressing inquiries, and ensuring a pleasant stay for guests. Candidates should have a high school diploma and experience in a hotel environment is preferred. Benefits include medical coverage, paid time off, and a 401k plan.