Night Auditor & Front Desk Operations

Westmont Hospitality; San Antonio (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Westmont Hospitality is seeking a front desk associate to manage guest check-in/out, handle reservations, and provide information about local attractions.

You will process credit cards, post charges to rooms, balance house bank, and maintain accurate records for nightly closeouts. The role requires excellent communication and a professional appearance, with coordination across hotel departments to ensure smooth operations.

Qualifications

• Greet customers and provide accurate information about outlet hours and local attractions.
• Handle cash, make change, and balance as assigned house bank.
• Input guest data, room rates, and transactions into the computer system.

Responsibilities

• Make corrections and adjustments and handle all computer problems that might occur throughout their shift.
• Input onto the PC revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
• Perform other duties and responsibilities asked by the Controller based upon department needs.
• Ensure all reports and back-up vouchers are complete and filed properly.
• Coordinate with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next day operations.
• Verify credit cards for authorization using electronic acceptance methods.
• Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone with clear English communication and relay messages to guests.

Job description

Westmont Hospitality is seeking a front desk associate to manage guest check-in/out, handle reservations, and provide information about local attractions.

You will process credit cards, post charges to rooms, balance house bank, and maintain accurate records for nightly closeouts. The role requires excellent communication and a professional appearance, with coordination across hotel departments to ensure smooth operations.