Guest Experience Agent — Flexible Front Desk

Shaner Hotels; Daytona Beach (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Shaner Hotels' Fairfield Inn in Daytona Beach, FL is seeking a Front Desk Agent to welcome guests, manage check-ins and check-outs, and provide information with a friendly, professional demeanor.

The role requires at least a high school diploma and 1 year of customer service experience; bilingual English/Spanish is a plus. You will handle payments according to hotel policies and collaborate with other departments to ensure a smooth stay for guests.

Qualifications

• High school diploma or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Cash handling

Education

High school diploma or equivalent

Job description

Shaner Hotels' Fairfield Inn in Daytona Beach, FL is seeking a Front Desk Agent to welcome guests, manage check-ins and check-outs, and provide information with a friendly, professional demeanor.

The role requires at least a high school diploma and 1 year of customer service experience; bilingual English/Spanish is a plus. You will handle payments according to hotel policies and collaborate with other departments to ensure a smooth stay for guests.