Guest Experience Agent - Five-Star Service, Flexible Shifts

Pyramid Global Hospitality; Chandler (AZ); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Pyramid Global Hospitality in Chandler, AZ is seeking a Guest Service Agent to greet and register guests, respond to requests, and ensure a Five-Star experience throughout their stay.

The role requires 1+ year of customer service; hospitality experience is preferred. Marriott systems experience is advantageous, and the position involves coordinating with Front Desk and other departments to deliver seamless service.

Qualifications

• 1+ year of customer service or guest-facing experience is required.
• Previous hospitality or hotel experience is preferred.
• Experience with Marriott systems is preferred.

Responsibilities

• Greet and welcome guests immediately with a warm, friendly, and sincere attitude.
• Provide professional, personalized service throughout the guest's stay while maintaining Five-Star standards.
• Input guest information into hotel systems and update profiles as needed.
• Handle guest inquiries, transactions, and payments following hotel procedures.
• Collaborate with Front Desk and other departments to ensure seamless guest experience.
• Respond to guest requests and resolve concerns with professionalism and urgency.

Skills

Customer service

Hospitality

Teamwork

Tools

Marriott systems

Job description

Pyramid Global Hospitality in Chandler, AZ is seeking a Guest Service Agent to greet and register guests, respond to requests, and ensure a Five-Star experience throughout their stay.

The role requires 1+ year of customer service; hospitality experience is preferred. Marriott systems experience is advantageous, and the position involves coordinating with Front Desk and other departments to deliver seamless service.