Guest Room Attendant — Five-Star Service & Teamwork

Pyramid Global Hospitality; Phoenix (AZ); On-site; USD 25,000 - 35,000; Full time

Job summary

Pyramid Global Hospitality is seeking a committed and passionate hospitality professional to join our housekeeping team as a Room Attendant at the Marriott Phoenix Chandler. The Room Attendant cleans and maintains guest rooms to Marriott standards and Five‑Star service expectations.

The role includes dusting, vacuuming, making beds, replenishing amenities, and ensuring rooms meet high cleanliness standards.

Qualifications

• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Must possess effective verbal and written communication skills.
• Must demonstrate strong attention to detail and the ability to follow established procedures and standards.
• Must be able to work independently while also functioning effectively as part of a team.
• Must be able to maintain a consistent level of productivity throughout the shift.

Responsibilities

• Clean and vacuum guest rooms, including dusting, cleaning bathrooms, making beds, replenishing room supplies and amenities, emptying trash, and ensuring rooms are maintained according to established quality and cleanliness standards.
• Collect and transport soiled linens and towels to designated areas for laundering.
• Respond promptly and courteously to guest requests and needs while maintaining a professional demeanor.
• Inspect guest rooms for deficiencies, damage, or items requiring maintenance and promptly report them to the Housekeeping Office.
• Contact the Housekeeping Office to report maintenance issues such as burned‑out light bulbs, broken fixtures, damaged furniture, or other room deficiencies.
• Accurately update the daily assignment sheet with rooms completed and document any missing items, including robes.
• Report missing guest room items and amenities, including robes, cotton boxes, blotters, and other designated items, to the Housekeeping Office.
• Report and properly turn in all items left behind by guests in accordance with hotel Lost and Found procedures.
• Use all cleaning chemicals, supplies, and equipment in accordance with established housekeeping procedures and safety guidelines.
• Maintain cleaning equipment and supplies in a clean, organized, and safe condition.
• Keep Housekeeping closets and work areas clean, organized, and properly stocked throughout the shift.
• Communicate regularly with the Housekeeping Supervisor regarding room status, special requests, rooms requiring additional attention, and any other concerns.
• Follow all hotel, departmental, safety, and security policies and procedures.
• Maintain a professional appearance and conduct while representing the Marriott Phoenix Chandler Hotel.

Skills

Communication skills

Teamwork

Attention to detail

Independent worker

Job description

Pyramid Global Hospitality is seeking a committed and passionate hospitality professional to join our housekeeping team as a Room Attendant at the Marriott Phoenix Chandler. The Room Attendant cleans and maintains guest rooms to Marriott standards and Five‑Star service expectations.

The role includes dusting, vacuuming, making beds, replenishing amenities, and ensuring rooms meet high cleanliness standards.