Five-Star Front Desk Guest Experience Host

Omni Hotels & Resorts; Arizona; On-site; USD 34,000 - 42,000; Full time

Job summary

Omni Hotels & Resorts in Arizona seeks a Front Desk Agent to greet guests and provide five-star service throughout their stay. You will check in/out guests, answer questions, upsell hotel amenities, and coordinate with Concierge, Bell/Door, and Ideal Services teams to ensure a memorable visit.

Responsibilities include processing registrations, resolving guest issues, maintaining guest history, and ensuring accuracy in folios and room assignments.

Qualifications

• Excellent English communication with guests, management and staff.
• Ability to input guest information into computer systems accurately.
• Experience working with front desk and cash handling is preferred.
• Ability to manage guest requests and resolve issues professionally.
• Comfort in a fast-paced hotel environment.

Responsibilities

• Process guest check-ins and check-outs according to Omni standards.
• Listen to guest inquiries and provide appropriate responses.
• Set up guest accounts in the system according to preferences.
• Pre-register guests and prepare key packets.
• Communicate guest information to departments for special requests.
• Maintain confidentiality of guest and hotel information.
• Ensure security of guest room access and folio accuracy.
• Generate and distribute daily reports and monitor room status with Housekeeping.

Skills

Customer service

Front desk experience

Data entry

Work under pressure

Team collaboration

Foreign language

Guest relations

Job description

Omni Hotels & Resorts in Arizona seeks a Front Desk Agent to greet guests and provide five-star service throughout their stay. You will check in/out guests, answer questions, upsell hotel amenities, and coordinate with Concierge, Bell/Door, and Ideal Services teams to ensure a memorable visit.

Responsibilities include processing registrations, resolving guest issues, maintaining guest history, and ensuring accuracy in folios and room assignments.