Front Desk Agent

DHS Brand; Reston (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Leaves of absence

Retirement plans

Paid time off

Job summary

DHS Brand is looking for a passionate Front Desk Agent for their dual property hotel in Reston, Virginia. You will provide exceptional service and ensure a smooth check-in experience for guests. The hotel, located conveniently at the Reston Town Center Metrorail Station, is equipped with modern facilities including a rooftop bar and a full-service restaurant.

The ideal candidate will possess strong interpersonal skills and the ability to work in a fast-paced environment. This position offers a comprehensive benefits package, ensuring quality of life both in and out of work.

Qualifications

• Exceptional customer service skills.
• Strong organizational skills and attention to detail.
• Ability to handle guest inquiries and complaints efficiently.

Responsibilities

• Check guests in and out of the hotel according to brand standards.
• Inform guests about hotel facilities and provide tourist information.
• Handle phone inquiries and messages for guests.
• Maintain cleanliness of the Front Office area.

Skills

Good communication and interpersonal skills

Ability to stand for extended periods of time

Ability to work in a fast-paced environment

Ability to maintain control and composure

Job description

AC Hotel Reston / Residence Inn Reston
1975 Opportunity Way
Reston, VA 20190, USA

Description

We're seeking a passionate Front Desk Agent for our dual property hotel, where you'll provide exceptional service across two distinctive environments. Elevate your career in hospitality with us! Our brand-new hotel, conveniently located at the Reston Town Center Metrorail Station, AC Hotel and Residence Inn Reston, opened in January 2025 with 267 rooms, including a Rooftop Bar and full‑service restaurant serving breakfast and dinner. The hotel is equipped with over 10,000 square feet of meeting space, an indoor heated pool, and a state‑of‑the‑art fitness center.

Our guests' first impression starts with you! As a Front Desk Agent, you will welcome our guests to the hotel, ensure a smooth check‑in, process payments, offer local insights, and pay close attention to detail to provide them with a friction‑free experience.

Position Summary

Front Desk Agents assist with all aspects of guest services and present a positive impression of the establishment. They make room reservations, provide information and services to guests, and receive payment for services.

Essential Functions

• Check guests in and out of the hotel in accordance with hotel and/or brand standards.
• Inform guests about the hotel’s facilities, policies, and procedures. Provide tourist information to guests.
• Handle the hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
• Take, modify, and cancel guestroom reservations.
• Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guests' special requests.
• Perform cashier duties, cash traveler’s checks. Post phone charges and other miscellaneous charges to guest accounts.
• Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
• Follow in‑house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
• Maintain the cleanliness of the Front Office area.

Additional Responsibilities

• The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
• Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Skills and Abilities

• Good communication and interpersonal skills.
• Ability to stand for extended periods of time.
• Ability to work in a fast‑paced environment.
• Ability to maintain control and composure in difficult situations and exhibit good judgment.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance*, leaves of absence, retirement plans, paid time off, and more! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.