Guest Experience & Front Desk Agent

B. F. Saul Company Hospitality Group; McLean (VA); On-site; USD 21,593 - 30,754; Full time

Job summary

B. F. Saul Company Hospitality Group is hiring a Front Office Agent for DoubleTree by Hilton McLean Tysons. The role involves anticipating guest needs, processing check-ins/outs, and handling reservations while maintaining high service standards.

Candidates should have a high school diploma, at least one year of guest service experience, and excellent communication skills. The position offers an hourly rate of $19 and opportunities for growth in a supportive work environment.

Qualifications

• At least 1 year of prior guest service experience, preferably in hospitality.
• Strong verbal communication skills and ability to perform in a fast-paced environment.
• Ability to lift, push, and pull up to 75 pounds on an occasional basis.

Responsibilities

• Anticipate and respond to guests in a friendly manner and process check-ins/outs.
• Apply selling techniques to maximize room revenues and manage financial transactions.
• Maintain a clean and safe work area in compliance with regulations.

Skills

Customer focus

Attention to detail

Verbal communication

Education

High school diploma or GED

Job description

B. F. Saul Company Hospitality Group is hiring a Front Office Agent for DoubleTree by Hilton McLean Tysons. The role involves anticipating guest needs, processing check-ins/outs, and handling reservations while maintaining high service standards.

Candidates should have a high school diploma, at least one year of guest service experience, and excellent communication skills. The position offers an hourly rate of $19 and opportunities for growth in a supportive work environment.