Guest Experience Specialist — Front Desk (DailyPay)

Hampton Inn Jacksonville Beach/Oceanfront; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Insurance (health, dental, vision, etc

Paid time off (vacation, sick leave, &

401K retirement plan

DailyPay: Access your earned wages

Special team member hotel rates for旅行

Job summary

Hampton Inn Jacksonville Beach/Oceanfront is seeking a courteous Guest Service Representative to deliver efficient, friendly front desk service and address guest inquiries, ensuring a memorable stay. The role requires checking guests in and out, processing payments, sharing local area information, and collaborating with teammates to resolve issues with professionalism.

Applicants should have excellent customer service, strong communication, and the ability to thrive in a fast-paced environment;

Qualifications

• Excellent customer service skills demonstrated in a guest-facing role.
• Strong communication and interpersonal abilities.
• Attention to detail and problem-solving mindset.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Check guests in and out of the property.
• Handle guest inquiries and provide information about the local area.
• Assist with resolving guest complaints and issues.
• Process payments and maintain accurate records.
• Collaborate with other team members to ensure guest satisfaction.

Skills

Customer Service

Communication

Interpersonal

Attention to detail

Problem-solving

Fast-paced environment

Customer-facing experience

Job description

Hampton Inn Jacksonville Beach/Oceanfront is seeking a courteous Guest Service Representative to deliver efficient, friendly front desk service and address guest inquiries, ensuring a memorable stay. The role requires checking guests in and out, processing payments, sharing local area information, and collaborating with teammates to resolve issues with professionalism.

Applicants should have excellent customer service, strong communication, and the ability to thrive in a fast-paced environment;