Front Desk Guest Services Pro – Hospitality Hero

Pines Hotel Group Ltd. (Hampton Inn)

Miami (FL)

On-site

USD 19,000 - 26,000

Full time

4 days ago

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Benefits offered by this job

Medical benefits

Paid vacation time

401k Retirement Plan

Job summary

Hampton Inn and Suites Pembroke Pines Hotel is seeking a detailed, outgoing Guest Services Representative to enhance guest experiences with exceptional service and organizational skills. You will manage check-ins/outs, handle requests with urgency and empathy, process payments, and update reservations while coordinating with other departments.

The role offers a competitive salary and benefits package, with opportunities for growth in a friendly, fast-paced environment.

Qualifications

Preferred 1 year of customer service experience.
Excellent verbal and written communication skills.
Ability to cultivate a productive team that embodies PEACH.

Responsibilities

Provide outstanding service while checking guests in and out.
Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
Process payments for guests and make necessary changes/updates to their accounts.
Enter and update reservation information in the system.
Collaborate with other departments to communicate information about room availability and status.
Maintain the front desk ensuring the area is clean, welcoming, and organized.
Close and balance room accounts.
Run, print, and distribute various reports.
Make adjustments to accounts as needed.