Guest Experience Agent - Check-In/Out & Concierge

Caesars Entertainment; Robinsonville (AL); On-site; USD 36,000 - 54,000; Full time

Job summary

Caesars Entertainment seeks a Hotel Agent to handle guest check-in/out and respond to inquiries at the front desk. You will greet guests, manage cashiering, and assist with problems to ensure guest satisfaction in a busy hotel environment.

Role requires strong communication, problem-solving, and the ability to multitask while maintaining a positive attitude. Experience in hospitality and the ability to stand for long shifts are essential.

Qualifications

• One year of experience in front desk or guest service.
• Six months of experience in basic computer knowledge.
• Excellent oral and written communication in English; heavy telephone volume.

Responsibilities

• Process check-in and check-out transactions for guests.
• Register guests to room while receiving all pertinent information accurately.
• Perform guest registration and room assignments, accommodating special requests.
• Pre-register and block reservations.
• Take same-day reservations and future reservations following hotel rate structures.

Skills

Interpersonal skills

Problem solving

Second language beneficial

Team player

English communication (oral & written)

Tools

Basic computer knowledge

Job description

Caesars Entertainment seeks a Hotel Agent to handle guest check-in/out and respond to inquiries at the front desk. You will greet guests, manage cashiering, and assist with problems to ensure guest satisfaction in a busy hotel environment.

Role requires strong communication, problem-solving, and the ability to multitask while maintaining a positive attitude. Experience in hospitality and the ability to stand for long shifts are essential.