Guest Experience Agent

Caesars Entertainment; Atlantic City (NJ); Sur place; USD 1 653 000 - 2 480 000; Plein temps

Résumé du poste

Caesars Entertainment in Atlantic City seeks a front desk/guest services associate to deliver warm, efficient service and support hotel operations. You greet guests, assist with check-in/check-out, and promote Caesars Rewards while maintaining a positive atmosphere.

Responsibilities include processing payments, issuing keys, and providing timely information to guests. Prior hotel experience is a plus, with English fluency essential for daily duties.

Qualifications

• The ability to read, write and speak English sufficiently to perform job.
• High School Diploma or equivalent preferred.
• Previous hotel experience preferred.

Responsabilités

• Registers guests, secures payment, issues keys and related materials per established policies.
• Checks out guests, settles folios and posts charges per policies.
• Creates reservations based on guidelines and relays instructions to team members.
• Assists guests by providing information about property, services and events.

Connaissances

Customer service

Formation

High School Diploma or equivalent

Description du poste

Caesars Entertainment in Atlantic City seeks a front desk/guest services associate to deliver warm, efficient service and support hotel operations. You greet guests, assist with check-in/check-out, and promote Caesars Rewards while maintaining a positive atmosphere.

Responsibilities include processing payments, issuing keys, and providing timely information to guests. Prior hotel experience is a plus, with English fluency essential for daily duties.