Guest Experience Agent - Check-In & Concierge

Main & Vine HMG; Cincinnati (OH); On-site; USD 24,000 - 32,000; Full time

Job summary

Main & Vine is seeking a Front Desk Agent to deliver exceptional guest services from registration to check-out. The role involves handling mail, messages, and daily cash accounting with a focus on accurate balance and policy adherence.

Responsibilities include pre-assigning rooms, assisting guests with concierge services, answering calls, and maintaining knowledge of local attractions. The position requires a high school diploma and hospitality experience.

Qualifications

• High school diploma or equivalent required.
• Ability to read, analyze, and interpret procedures.
• Ability to balance daily shift bank and maintain organization.

Responsibilities

• Provide high level customer service to guests.
• Pre-assign rooms including VIPs and special requests.
• Check in/out guests professionally and friendly.
• Answer phone calls promptly with accurate information.
• Follow daily checklists and balance cash/credit transactions.
• Follow key control and credit policies.
• Submit lost & found reports as needed.
• Assist with Concierge services and local area knowledge.
• Ensure safety procedures and emergency knowledge.
• Coordinate with other departments to ensure guest satisfaction.

Skills

Customer service

Communication

Attention to detail

Cash handling

Education

High school diploma

Job description

Main & Vine is seeking a Front Desk Agent to deliver exceptional guest services from registration to check-out. The role involves handling mail, messages, and daily cash accounting with a focus on accurate balance and policy adherence.

Responsibilities include pre-assigning rooms, assisting guests with concierge services, answering calls, and maintaining knowledge of local attractions. The position requires a high school diploma and hospitality experience.