Guest Services Pro — Front Desk & Concierge

Main & Vine HMG; Lexington (KY); On-site; USD 17,000 - 21,000; Full time

Job summary

Main & Vine is seeking a Front Desk Agent for Holiday Inn Express in Versailles, Kentucky. The agent will manage guest check-in/check-out, respond to guest needs, and handle daily cash and credit card transactions with accuracy.

Responsibilities include room pre-assignments, answering phones, assisting guests with concierge services, and maintaining security and procedures. A high school diploma and experience in hospitality are preferred; candidates should be able to stand, walk, and

Qualifications

• High school diploma or equivalent; 6 months to 1 year related experience.
• Ability to read, analyze, and interpret procedure manuals.
• Ability to solve practical problems and interpret instructions from written, oral, diagram, or schedule form.
• Must balance the daily shift bank and maintain organization and quality service.
• Must be able to stand, walk, and communicate during duties.

Responsibilities

• Consistently provide high level of customer service
• Conduct pre-assignment of hotel rooms including VIPs, repeat guests, all packages, and special requests
• Check in and out hotel guests in a confident, professional and friendly manner
• Answer all phone calls promptly and knowledgeably with complete and accurate information
• Complete all items on appropriate checklist by end of shift
• Follow established key control policy
• Ensure proper credit policies are followed and verify credit limit report
• Submit all lost & found articles with completed report
• Be knowledgeable of area services and assist with Concierge tasks
• Know emergency procedures
• Open, secure, and balance daily shift bank; verify cash, checks, and credit card transactions
• Monitor room availability throughout the day
• Review daily selling status with yield management system
• Perform other duties as directed; coordinate with other departments for guest satisfaction

Skills

Guest services

Cash handling

Education

High school diploma or equivalent

Job description

Main & Vine is seeking a Front Desk Agent for Holiday Inn Express in Versailles, Kentucky. The agent will manage guest check-in/check-out, respond to guest needs, and handle daily cash and credit card transactions with accuracy.

Responsibilities include room pre-assignments, answering phones, assisting guests with concierge services, and maintaining security and procedures. A high school diploma and experience in hospitality are preferred; candidates should be able to stand, walk, and