Polished Front Desk Agent: Guest Services & Concierge

Main and Vine; Lexington (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Main & Vine is seeking a Front Desk Agent for Holiday Inn Express in Versailles, Kentucky. You will greet guests, check them in and out, and handle mail and messages with accuracy and a friendly, professional demeanor.

Responsibilities include answering calls, assisting guests with concierge services and local information, balancing the shift bank, and following hotel procedures to ensure guest satisfaction. A high school diploma and 6 months to 1 year of related experience are required.

Qualifications

• High school diploma or equivalent; and six months to one-year related experience and/or training
• Ability to read, analyze, and interpret procedure manuals
• Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Must be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service

Responsibilities

• Consistently provide high level of customer service
• Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
• Check in and out hotel guests in a confident, professional and friendly manner
• Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
• Complete all items on appropriate checklist by end of shift
• Follow established key control policy
• Ensure proper credit policies are followed and verify credit limit report
• Submit all lost & found articles accompanied by a completed lost & found report
• Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
• Knowledgeable of fire and emergency procedures
• Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
• Monitor room availability throughout the day
• Review daily the selling status of the hotel using yield management system
• Performs all other duties as directed by immediate supervisor
• Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction

Skills

Customer service

Communication

Problem solving

Concierge knowledge

Education

High school diploma or equivalent

Tools

Yield management system

Job description

Main & Vine is seeking a Front Desk Agent for Holiday Inn Express in Versailles, Kentucky. You will greet guests, check them in and out, and handle mail and messages with accuracy and a friendly, professional demeanor.

Responsibilities include answering calls, assisting guests with concierge services and local information, balancing the shift bank, and following hotel procedures to ensure guest satisfaction. A high school diploma and 6 months to 1 year of related experience are required.