Night Resort Security & Guest Services Agent

El Capitan Canyon; United States; On-site; USD 26,000 - 36,000; Full time

Job summary

El Capitan Canyon is seeking an Overnight Security Agent to assist with after-hours arrivals and monitor security for unregistered guests and other issues, while delivering excellent customer service. Shifts run from 9pm to 6am, and duties include guest greeting, information collection, and guiding visitors around the resort.

Responsibilities cover escorting guests, checking sites for deficiencies, handling complaints, package handling, and relaying issues to management.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license required.
• Strong verbal and written communication skills.
• Reasonable computer proficiency, including the ability to use email and the Internet.
• Strong organizational and customer service skills.
• Flexibility to respond to resort needs during non-business hours.
• Ability to lift at least 25 pounds.
• Ability to read maps and follow directions.
• Hard-working, dependable, and willing to take direction.

Responsibilities

• Greet visitors, vendors, and contractors, directing them to their destinations.
• Obtain names and information from guests entering the resort.
• Answer telephones courteously, relaying information to appropriate channels.
• Handle guest questions, complaints, and concerns directly or escalate to the appropriate department.
• Drive the property to escort guests, deliver provisions to cabins, and monitor resort amenities for unregistered guests or issues requiring attention.
• Conduct routine checks of guest sites, noting deficiencies or maintenance issues, such as water, sewer, or parking problems.
• Assist with noise complaints, parking enforcement, and other security responsibilities.
• Monitor and report unusual occurrences, ensuring safety procedures are followed.
• Receive and track packages and mail for resort operations.
• Tag vehicles for removal by the owner at unrented transient sites.
• Communicate all issues and concerns to the Guest Services Manager and Resort Manager.
• Perform other tasks as assigned to ensure the smooth operation of the resort.

Skills

Verbal communication

Written communication

Computer literacy

Organization

Customer service

Flexibility

Physical ability

Map reading

Dependability

Education

High School Diploma or GED

Valid driver’s license

Job description

El Capitan Canyon is seeking an Overnight Security Agent to assist with after-hours arrivals and monitor security for unregistered guests and other issues, while delivering excellent customer service. Shifts run from 9pm to 6am, and duties include guest greeting, information collection, and guiding visitors around the resort.

Responsibilities cover escorting guests, checking sites for deficiencies, handling complaints, package handling, and relaying issues to management.