Front Office Agent

El Capitan Canyon; United States; On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Paid Family Leave

Health Insurance

Vision Insurance

Vacation, Sick and Holiday Pay

Company Basic Life Insurance

Company paid Accidental Death & Dismem

Company paid Short Term Disability

Company paid long term Disability

401k Retirement Plan

Job summary

El Capitan Canyon Resort is seeking a Front Desk Agent to warmly welcome guests, handle check-in/check-out, and assist with reservations and inquiries. You will post charges and collaborate with other departments to ensure guest satisfaction, while addressing guest needs and safety policies.

The role requires excellent telephone skills, a professional appearance, and basic computer proficiency with MS Office, email, and internet access.

Qualifications

• High school diploma or equivalent; or relevant work experience.
• Excellent telephone skills.
• Good problem-solving skills.
• Professional appearance.
• Intermediate computer proficiency, with ability to use Microsoft Office Suite, email and internet.

Responsibilities

• Greet and thank guests in a sincere, friendly manner.
• Check guests in on arrival and out on departure.
• Post charges to appropriate guest accounts.
• Anticipate and address guests' needs, and resolve their problems and complaints.
• Assist guests with disabilities.
• Answer phones and assist with inquiries.
• Assist prospective guests with taking reservations.
• Collaborate and communicate with other internal departments to ensure guest satisfaction.
• Comply with company procedures and safety policies.
• Other duties as assigned.

Skills

Telephone skills

Problem solving

Professional appearance

Computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Email

Internet

Job description

Description

Do you love nature and being in a peaceful rustic setting? Are you friendly, energetic and a good communicator? Join our team today! Become part of creating an exceptional outdoor vacation experience at El Capitan Canyon Resort. Located just 15 minutes north of Santa Barbara, California or 20 minutes south of Buellton, California, the resort is open for guests year-round. As Front Desk Agent, you will work with our team to assist our guests and facilitate an amazing visit.

As a Front Desk Agent, you will report to our Front Desk Supervisor. You will work together to…

• Greet and thank guests in a sincere, friendly manner.
• Check guests in on arrival and out on departure.
• Post charges to appropriate guest accounts.
• Anticipate and address guests' needs, and resolve their problems and complaints.
• Assist guests with disabilities.
• Answer phones and assist with inquiries.
• Assist prospective guests with taking reservations.
• Collaborate and communicate with other internal departments to ensure guest satisfaction.
• Comply with company procedures and safety policies.
• Other duties as assigned

Requirements:

• High school degree or equivalent; or relevant work experience
• Excellent telephone skills
• Good problem-solving skills
• Professional appearance
• Intermediate computer proficiency, with ability to use Microsoft Office Suite, email and internet
• Paid Family Leave
• Health Insurance
• Vision Insurance
• Vacation, Sick and Holiday Pay
• Company Basic Life Insurance
• Company paid Accidental Death & Dismemberment
• Company paid Short Term Disability
• Company paid long term Disability
• 401k Retirement Plan

EOE

We are a drug free workplace. Pre-employment background assessment required.

Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.

Hourly Rate: $21.00

Remote: No

Housing Provided: No

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.