Guest Experience Agent

MGM Resorts; Maryland; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health & Income Protection benefits (f

Discounts on hotel, F&B, retail and to

Free meals in employee dining room

Free parking on and off shift

Healthcare, financial, and time off

Professional and personal development,

Volunteer opportunities in the社区

Job summary

MGM Resorts National Harbor in Maryland seeks a Customer Care Operator to be the first point of contact for guests seeking assistance, information, or support. You will handle calls, connect guests to departments, and dispatch service requests while maintaining confidentiality and delivering exceptional service in a fast-paced entertainment environment.

If you are 18+, enjoy helping people, and thrive in a team-focused setting, this role offers valuable experiences with MGM Resorts perks and

Qualifications

• At least 18 years of age.
• 1+ years of prior relevant experience.

Responsibilities

• Answer incoming calls and connect guests with the appropriate departments and team members.
• Assist guests with questions about the property, amenities, events, and local attractions.
• Transfer calls to hotel staff and approved mobile devices as needed.
• Dispatch service requests to the appropriate departments.
• Log and report telephone issues and assist with emergency repair calls when necessary.
• Resolve guest concerns within your scope of authority and escalate issues when needed.
• Maintain accurate records and ensure confidential information is handled appropriately.
• Deliver exceptional service with every guest interaction.
• Support a fast-paced operation while maintaining professionalism and attention to detail.

Skills

Age requirement 18+

Experience 1+ year

Job description

MGM Resorts National Harbor in Maryland seeks a Customer Care Operator to be the first point of contact for guests seeking assistance, information, or support. You will handle calls, connect guests to departments, and dispatch service requests while maintaining confidentiality and delivering exceptional service in a fast-paced entertainment environment.

If you are 18+, enjoy helping people, and thrive in a team-focused setting, this role offers valuable experiences with MGM Resorts perks and