Customer Care Operator - MGM National Harbor

MGM Resorts International; Maryland; On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health & Income Protection for team

Discounts on hotel, food & beverage, &

Free meals in employee dining room

Free parking on and off shift

Healthcare, financial, and time off

Professional development & networking

Job summary

MGM National Harbor is hiring a Customer Care Operator to be the first point of contact for guests seeking assistance, information, or support. You will handle calls, help guests with property questions, and escalate issues when needed.

The role requires a minimum age of 18 and at least 1 year of relevant experience, with a focus on delivering exceptional guest service in a fast-paced environment at MGM National Harbor.

Qualifications

• At least 18 years of age.
• 1+ Years of Prior Relevant Experience.

Responsibilities

• Answer incoming calls and connect guests with the appropriate departments and team members.
• Assist guests with questions about the property, amenities, events, and local attractions.
• Transfer calls to hotel staff and approved mobile devices as needed.
• Dispatch service requests to the appropriate departments.
• Log and report telephone issues and assist with emergency repair calls when necessary.
• Deliver exceptional service with every guest interaction.
• Support a fast-paced operation while maintaining professionalism and attention to detail.

Job description

Customer Care Operator - MGM National Harbor### Customer Care Operator - MGM National HarborApply: Property - MGM National Harbor: Full time: Posted Today: 279958National Harbor, MarylandThe SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB:**Be the voice behind the experience! As a **Customer Care Operator** at **MGM National Harbor**, you'll be the first connection guests make when they need assistance, information, or support. If you love helping people, solving problems, and creating memorable guest experiences, this is your chance to be at the center of it all. **THE DAY-TO-DAY:*** Answer incoming calls and connect guests with the appropriate departments and team members* Assist guests with questions about the property, amenities, events, and local attractions* Transfer calls to hotel staff and approved mobile devices as needed* Dispatch service requests to the appropriate departments* Log and report telephone issues and assist with emergency repair calls when necessary* Resolve guest concerns within your scope of authority and escalate issues when needed* Maintain accurate records and ensure confidential information is handled appropriately* Deliver exceptional service with every guest interaction* Support a fast-paced operation while maintaining professionalism and attention to detail**THE IDEAL CANDIDATE:*** At least 18 years of age* 1+ Years of Prior Relevant Experience**THE PERKS & BENEFITS:*** Health & Income Protection benefits (for eligible employees)* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.* Free meals in our employee dining room* Free parking on and off shift* Healthcare, financial, and time off benefits* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community**VIEW JOB DESCRIPTION:**https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10162 **Pay Rate:**The rate for this role is:$18.21This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.Pay will not be below any applicable minimum wage.Should overtime be worked, employees are paid overtime pay in accordance with state requirements.Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.Are you ready to **JOIN THE SHOW**? Apply today!