Customer Care Operator - MGM National Harbor

MGM Resorts International; Oxon Hill (MD); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health & Income Protection

Discounts on hotel, dining, and more

Free meals in employee dining room

Free parking on and off shift

Healthcare, time off benefits

Professional development & volunteerop

Job summary

MGM Resorts International is seeking a Customer Care Operator at MGM National Harbor in National Harbor, Maryland. You will be the first point of contact for guests seeking assistance, information, or support, delivering memorable guest experiences with professionalism and care.

Ideal candidates are 18+ years old with 1+ years of relevant experience, ready to handle inquiries about the property and local attractions while coordinating with various departments to ensure smooth operations.

Qualifications

• Must be at least 18 years old.
• 1+ years of prior relevant experience.

Responsibilities

• Answer incoming calls and connect guests with the appropriate departments and team members.
• Assist guests with questions about the property, amenities, events, and local attractions.
• Transfer calls to hotel staff and approved mobile devices as needed.
• Dispatch service requests to the appropriate departments.
• Log and report telephone issues and assist with emergency repair calls when necessary.
• Resolve guest concerns within your scope of authority and elevate issues when needed.
• Maintain accurate records and ensure confidential information is handled appropriately.
• Deliver exceptional service with every guest interaction.
• Support a fast-paced operation while maintaining professionalism and attention to detail.

Job description

National Harbor, Maryland

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Be the voice behind the experience! As a Customer Care Operator at MGM National Harbor, you'll be the first connection guests make when they need assistance, information, or support. If you love helping people, solving problems, and creating memorable guest experiences, this is your chance to be at the center of it all.

THE DAY-TO-DAY:

• Answer incoming calls and connect guests with the appropriate departments and team members
• Assist guests with questions about the property, amenities, events, and local attractions
• Transfer calls to hotel staff and approved mobile devices as needed
• Dispatch service requests to the appropriate departments
• Log and report telephone issues and assist with emergency repair calls when necessary
• Resolve guest concerns within your scope of authority and elevate issues when needed
• Maintain accurate records and ensure confidential information is handled appropriately
• Deliver exceptional service with every guest interaction
• Support a fast-paced operation while maintaining professionalism and attention to detail

THE IDEAL CANDIDATE:

• At least 18 years of age
• 1+ Years of Prior Relevant Experience

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Pay Rate:

The rate for this role is:

$18.21

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.