Guest Experience Front Desk Agent

PHX Hotel Operations, LLC; Arizona; On-site; USD 30,000 - 40,000; Full time

Job summary

Pacific Hospitality Group is hiring a Front Desk Guest Services Agent. The position requires strong customer service skills and the ability to manage guest check-in/out efficiently. Candidates must be willing to work weekends and possess effective communication skills.

In this role, you will ensure guests have a positive experience by assisting with reservations, answering inquiries, and providing front-office support. Join a team that values integrity and sustainable growth!

Qualifications

• Willingness to work weekends and holidays.
• Strong interpersonal skills with guests and associates.
• Ability to stand for an 8‑hour shift.

Responsibilities

• Greet all guests with a warm welcome.
• Check guests in and out of rooms.
• Answer phones and take messages.
• Make, confirm, or cancel guest reservations.
• Assist guests with shuttle services.

Skills

Customer service skills

Intermediate computer skills

Cash handling skills

Effective communication

Tools

MS Excel

Job description

Pacific Hospitality Group is hiring a Front Desk Guest Services Agent. The position requires strong customer service skills and the ability to manage guest check-in/out efficiently. Candidates must be willing to work weekends and possess effective communication skills.

In this role, you will ensure guests have a positive experience by assisting with reservations, answering inquiries, and providing front-office support. Join a team that values integrity and sustainable growth!