Barista & Guest Service Specialist

Hei Hotels Inc.; Town Center (TX); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

Vacation and holidays

Pet insurance

401(k) with matching

Hotel room discounts

Job summary

HEI Hotels and Resorts is hiring for a guest service/outlet position at The Westin Woodlands. You will greet guests, take orders, and process payments while keeping a clean and welcoming outlet.

Hourly pay is $13.00 with benefits including medical, dental, vision, 401(k) with matching, and hotel room discounts. This role emphasizes teamwork, reliability, and strong communication to deliver excellent guest experiences.

Qualifications

• Basic math with cash handling and change calculation.
• Ability to operate a keyboard and POS procedures.
• Conflict resolution and customer service skills.
• Clear written and verbal communication.
• Ability to sit/stand for extended periods.

Responsibilities

• Greet guests with a friendly, sincere welcome and take orders accurately.
• Ring guest checks correctly and process payments by cash, card, or house charge.
• Maintain clean, organized work areas and seating spaces.
• Ensure guest satisfaction and tactfully resolve issues as needed.
• Balance cash drawer and follow accounting guidelines for receipts.

Skills

Math skills

POS procedures

Conflict resolution

Communication skills

Stamina (standing/sitting)

Tools

Point of Sale system

Job description

HEI Hotels and Resorts is hiring for a guest service/outlet position at The Westin Woodlands. You will greet guests, take orders, and process payments while keeping a clean and welcoming outlet.

Hourly pay is $13.00 with benefits including medical, dental, vision, 401(k) with matching, and hotel room discounts. This role emphasizes teamwork, reliability, and strong communication to deliver excellent guest experiences.