Guest Services Specialist - Front Desk

Hei Hotels Inc.; Town Center (TX); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Vacation/Paid Time Off

Pet Insurance

401(k) with match

Employee discounts

Job summary

HEI Hotels & Resorts seeks a Front Desk Associate for Embassy Suites The Woodlands at Hughes Landing to warmly greet guests and manage efficient check-ins and check-outs. You will input guest information, verify payments, and assist with needs while upholding brand standards in a busy hotel environment.

The role emphasizes professional communication, accuracy in transactions, and delivering a positive guest experience across all hotel services.

Qualifications

• Hotel front desk experience preferred.
• Ability to handle multiple guest requests with courtesy.
• Strong numerical and cash handling skills.

Responsibilities

• Greet guests with a friendly welcome and assist with check-in/out.
• Verify guest information and process payments accurately.
• Code room keys and manage guest accounts in the system.
• Answer phones promptly and provide local information and hours.
• Resolve guest concerns and maintain high service standards.

Skills

Hotel experience

Job description

HEI Hotels & Resorts seeks a Front Desk Associate for Embassy Suites The Woodlands at Hughes Landing to warmly greet guests and manage efficient check-ins and check-outs. You will input guest information, verify payments, and assist with needs while upholding brand standards in a busy hotel environment.

The role emphasizes professional communication, accuracy in transactions, and delivering a positive guest experience across all hotel services.