Guest Experience Advocate - Flexible Schedule

Target; Mansfield (OH); On-site; USD 21,000 - 31,000; Full time

Job summary

Target invites a Guest Advocate to create a welcoming guest experience by greeting shoppers, helping them find items, and explaining how to use the Target App and loyalty programs. You will support checkout, Order Pick-Up, Drive Up, and other guest services while maintaining a fast, friendly store environment.

The role emphasizes strong communication, teamwork, flexibility for varied hours including nights and weekends, and a positive attitude.

Qualifications

• Communicating effectively with guests
• Welcoming and helpful attitude toward guests and other team members
• Attention to detail while prioritizing tasks
• Educate guests about products and services
• Ability to use handheld scanners and operate technology as directed
• Work independently and with a team
• Remain focused in a fast-paced environment and handle multiple tasks
• Resolve guest questions quickly on the spot

Responsibilities

• Greet guests and deliver a welcoming experience
• Help guests find what they need and resolve issues for a smooth shopping experience
• End every interaction with a sincere thank you
• Support peers and assist in other areas as needed
• Adapt to guest needs to deliver an easy and inspiring experience
• Demonstrate a service culture and inform guests about promos and Target App features
• Explain loyalty program benefits and assist with sign-up
• Scan and bag items efficiently and in compliance with safety standards
• Minimize guest wait time while maintaining service and accuracy
• Be familiar with Order Pick-Up, Drive Up, and online ordering processes

Skills

Guest interaction

Teamwork

Flexible schedule

Customer service

Problem solving

Job description

Target invites a Guest Advocate to create a welcoming guest experience by greeting shoppers, helping them find items, and explaining how to use the Target App and loyalty programs. You will support checkout, Order Pick-Up, Drive Up, and other guest services while maintaining a fast, friendly store environment.

The role emphasizes strong communication, teamwork, flexibility for varied hours including nights and weekends, and a positive attitude.