Guest Experience Advisor

Intuit Inc.; Chicago (IL); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

401(k) Savings Plan

Health benefits (medical, dental, vis`

Paid time off

Employee Stock Purchase Plan

Employee Assistance Programs

Holiday pay

Discounts on Intuit products

Mobile phone bill reimbursement

Job summary

Intuit Inc. is seeking an in-person Customer Advisor focused on hospitality to welcome and guide customers in our Chicago-area TurboTax network. You will listen, understand needs, and connect customers with the right service or expert, delivering a high-touch, welcoming experience.

This year-round, non-exempt role offers benefits and a flexible schedule; seasonal contracts available. You’ll embody Intuit TurboTax hospitality, ensuring customers feel understood and supported from arrival to

Qualifications

• 3 or more years of experience in a relevant field such as hospitality, customer service, guest relations, or another high-touch customer-facing role.
• Proven track record of delivering exceptional customer experiences and resolving customer needs through effective communication and empathy.
• A high school diploma or GED.
• Experience in hospitality, retail service, or guest-relations environment preferred.

Responsibilities

• Warmly greet customers as they enter the store, setting a welcoming, professional tone from the very first moment
• Listen attentively and ask thoughtful questions to understand each customer's unique situation, concerns, and needs
• Serve as a knowledgeable guide, helping customers understand their options and feel confident they are being directed to the right service or expert
• Accompany customers through their entire experience, from arrival to a smooth hand-off, ensuring every touchpoint feels personal, clear, and supportive
• Reduce friction at every step: answer questions, resolve concerns, and remove obstacles so the customer experience is as effortless as possible
• Follow up thoughtfully with customers to ensure they received the support they needed and that any outstanding questions are resolved

Skills

Hospitality & customer service

Empathy & active listening

Communication skills

Education

High school diploma or GED

Job description

Intuit Inc. is seeking an in-person Customer Advisor focused on hospitality to welcome and guide customers in our Chicago-area TurboTax network. You will listen, understand needs, and connect customers with the right service or expert, delivering a high-touch, welcoming experience.

This year-round, non-exempt role offers benefits and a flexible schedule; seasonal contracts available. You’ll embody Intuit TurboTax hospitality, ensuring customers feel understood and supported from arrival to