Guest Experience & Admin Coordinator

Capital Vacations; Onamia (MN); On-site; USD 30,000 - 45,000; Full time

Job summary

Capital Vacations is seeking a dedicated customer service representative to enhance guest experiences in Onamia, Minnesota. Responsibilities include greeting guests, assisting with payments, and resolving complaints while ensuring satisfaction.

The ideal candidate must be skilled in communication and conflict resolution. Strong organizational abilities are necessary for managing reports and guest interactions. Join us to make a difference in our guests' travels.

Qualifications

• Proven ability to provide excellent customer service in a fast-paced environment.
• Experience in handling complaints and maintaining customer satisfaction.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet and check-in guests.
• Assist guests with payments and reservations.
• Resolve customer complaints and ensure guest satisfaction.
• Run daily reports and communicate information to management.

Skills

Customer service

Conflict resolution

Communication

Report preparation

Job description

Capital Vacations is seeking a dedicated customer service representative to enhance guest experiences in Onamia, Minnesota. Responsibilities include greeting guests, assisting with payments, and resolving complaints while ensuring satisfaction.

The ideal candidate must be skilled in communication and conflict resolution. Strong organizational abilities are necessary for managing reports and guest interactions. Join us to make a difference in our guests' travels.