Guest Engagement & Booking Specialist (Hybrid/Remote)

European Wax Center; Plano (TX); Hybrid; USD 22.000 - 36.000; Vollzeit

Benefits dieser Stelle

Hybrid work

Medical and wellness benefits

401(k) with matching

Paid time off and holidays

Professional development stipend

Employee discounts

Zusammenfassung

European Wax Center in Plano, TX is seeking a Guest Engagement & Messaging Specialist to manage inbound responses from our marketing SMS and email campaigns, turning interest into confirmed bookings while maintaining a consistent, high-quality brand voice.

The role blends communication, sales, and brand stewardship, with responsibilities that include tracking performance and sharing insights to improve marketing effectiveness. Hybrid work with evenings/weekends possible.

Qualifikationen

• Strong verbal and written communication skills.
• Customer-focused mindset with empathy and patience.
• Experience managing customer communications via SMS, email, or chat platforms.

Aufgaben

• Monitor and respond promptly to inbound SMS and email responses generated from marketing campaigns.
• Engage prospective and returning guests in helpful conversations that guide them toward booking.
• Answer questions, provide recommendations, and remove friction in the decision-making process.
• Log conversations and outcomes in CRM and scheduling systems.
• Track conversation activity, booking conversions, and upsell performance.

Kenntnisse

Communication

Customer service

CRM systems

HubSpot

Scheduling software

Microsoft Office

Upselling

Ausbildung

High school diploma

Associate degree

Bachelor's degree

Tools

HubSpot

Jobbeschreibung

European Wax Center in Plano, TX is seeking a Guest Engagement & Messaging Specialist to manage inbound responses from our marketing SMS and email campaigns, turning interest into confirmed bookings while maintaining a consistent, high-quality brand voice.

The role blends communication, sales, and brand stewardship, with responsibilities that include tracking performance and sharing insights to improve marketing effectiveness. Hybrid work with evenings/weekends possible.