Hotel Operations Leader: Revenue, Service & Growth

ADP, Inc.; Hammond (IN); On-site; USD 65,000 - 70,000; Full time

Job summary

ADP, Inc. is seeking an experienced hotel operations leader in Hammond, IN to oversee all aspects of property performance.

This role drives revenue growth, cost control, and guest satisfaction while managing department heads and staff to achieve operational excellence. The position requires 3+ years in hotel operations, 2+ years in a management role, and a solid grasp of P&L, budgeting, and brand standards.

Qualifications

• College degree or higher-level education preferred.
• 3+ years of hotel operations experience required.
• Minimum 2 years in a management-level role within hotel operations.
• Strong leadership, team-building, and organizational skills.
• Ability to work 50+ hours per week, minimum 5 days per week.
• Strong financial acumen and understanding of hotel P&L statements.
• Experience with revenue management, budgeting, and cost control.
• Strong communication, problem-solving, and decision-making abilities.
• Ability to manage multiple departments and priorities simultaneously.
• Knowledge of hotel brand standards, SOPs, and guest service expectations.

Responsibilities

• Oversee all hotel operations to ensure efficient, profitable, and high-quality performance
• Lead and develop all department heads and staff to achieve operational excellence
• Maximize guest satisfaction and associate engagement across all hotel departments
• Drive revenue growth, cost control, and overall financial performance
• Ensure compliance with all company, brand, and regulatory standards
• Serve as the primary leader responsible for hotel success and performance outcomes
• Act as the key communicator between corporate leadership and hotel staff
• Maintain a strong presence throughout the property to ensure service quality and operational consistency

Skills

Leadership

Strategic planning

Revenue management

Budgeting

Cost control

P&L management

Operational oversight

Team development

Communication

Education

College degree

Job description

ADP, Inc. is seeking an experienced hotel operations leader in Hammond, IN to oversee all aspects of property performance.

This role drives revenue growth, cost control, and guest satisfaction while managing department heads and staff to achieve operational excellence. The position requires 3+ years in hotel operations, 2+ years in a management role, and a solid grasp of P&L, budgeting, and brand standards.