Guest Concierge & Local Experiences Guide

Cape Resorts Group; New Jersey; Hybrid; USD 20,000 - 29,000; Full time

Job summary

Congress Hall Hotel in Cape May, NJ, is seeking a guest services specialist to assist guests with information about the Congress Hall and nearby locations. You will greet guests, coordinate events, and help with transportation needs.

The role requires strong communication and customer service skills, plus knowledge of local attractions and hours. Prior experience and a neat appearance are preferred for this hotel position.

Qualifications

• High School or equivalent education required.
• Bachelor’s Degree preferred.
• 3 years previous customer service experience required.

Responsibilities

• Greet guests in a friendly and courteous manner.
• Coordinate special events or special projects as assigned.
• Assist guests with problems with hotel services.
• Arrange transportation needs for guests.
• Provide information on the geographical area and local tours.
• Maintain accurate local business hours and showtimes information.
• Assist guests with restaurant reservations, golf reservations, show tickets, etc.
• Provide directions to spots in Cape May and surrounding area.
• Sell tickets for hotel events.
• Support Front Desk during checkouts and room checks.

Skills

Excellent communication

Excellent customer service

Computational ability

Microsoft Word

Microsoft Excel

Microsoft Outlook

Time Keeping System

PMS systems

Multitasking

Knowledge of Atlantic City area

Education

High School or equivalent

Bachelor’s Degree preferred

Tools

Time Keeping System

PMS systems

Job description

Congress Hall Hotel in Cape May, NJ, is seeking a guest services specialist to assist guests with information about the Congress Hall and nearby locations. You will greet guests, coordinate events, and help with transportation needs.

The role requires strong communication and customer service skills, plus knowledge of local attractions and hours. Prior experience and a neat appearance are preferred for this hotel position.