Concierge

Cape Resorts Group; New Jersey; Hybrid; USD 20,000 - 29,000; Full time

Job summary

Congress Hall Hotel in Cape May, NJ, is seeking a guest services specialist to assist guests with information about the Congress Hall and nearby locations. You will greet guests, coordinate events, and help with transportation needs.

The role requires strong communication and customer service skills, plus knowledge of local attractions and hours. Prior experience and a neat appearance are preferred for this hotel position.

Qualifications

• High School or equivalent education required.
• Bachelor’s Degree preferred.
• 3 years previous customer service experience required.

Responsibilities

• Greet guests in a friendly and courteous manner.
• Coordinate special events or special projects as assigned.
• Assist guests with problems with hotel services.
• Arrange transportation needs for guests.
• Provide information on the geographical area and local tours.
• Maintain accurate local business hours and showtimes information.
• Assist guests with restaurant reservations, golf reservations, show tickets, etc.
• Provide directions to spots in Cape May and surrounding area.
• Sell tickets for hotel events.
• Support Front Desk during checkouts and room checks.

Skills

Excellent communication

Excellent customer service

Computational ability

Microsoft Word

Microsoft Excel

Microsoft Outlook

Time Keeping System

PMS systems

Multitasking

Knowledge of Atlantic City area

Education

High School or equivalent

Bachelor’s Degree preferred

Tools

Time Keeping System

PMS systems

Job description

Job Details

Job Location: Congress Hall Hotel - Cape May, NJ 08204

Salary Range: $18.00 - $18.00 Hourly

Position Overview: Value guests and be committed to assist them by providing information about Congress Hall and other locations within the general area.

These duties may be described as, but not limited to:

• Greet guest in a friendly and courteous manner.
• Coordinate special events or special projects as assigned.
• Assist guest with problems with hotel services.
• Arrange transportation needs for guests.
• Provide information on the geographical area. Suggest site-seeing locations and arrange tours.
• Maintain accurate information on local restaurant hours, shop hours, shows playing and showtimes, tours and exhibits.
• Assist guests with restaurant reservations, golf reservations, show tickets, etc.
• Provide guests with directions to spots in Cape May and the surrounding area.
• Maintain hotel lobby display boxes.
• Sell tickets for hotel special events.
• Assist Front Desk as needed with checkouts and/or room checks.

Required Knowledge, Skills, Abilities:

• Must possess excellent communication skills, both verbal and written.
• Ability to converse with guests and provide information in a friendly manner.
• Must possess excellent customer service skills.
• Must possess good computational ability.
• Must possess computer skills, including Microsoft Word, Excel and Outlook.
• Must have good knowledge of Time Keeping System and PMS systems.
• Must be able to handle multiple tasks and projects daily.
• Must have basic knowledge of Atlantic City and surrounding area.

Minimum Qualifications:

• High School or equivalent education required. Bachelor’s Degree preferred.
• 3 years previous customer service experience required.
• All employees must maintain a neat, clean and well-groomed appearance per Congress Hall standards.

Qualifications