Concierge

Cape Resorts Group; Cape May (NJ); On-site; USD 20,000 - 29,000; Full time

Job summary

Cape Resorts Group seeks a friendly Guest Information Associate at Congress Hall Hotel, located in Cape May, NJ. You will assist guests by providing local area information, coordinating events, and supporting front desk operations.

Primary duties include greeting guests, booking tours, reservations, and guiding visitors about Cape May and nearby attractions. Strong communication and customer service skills are essential for success.

Qualifications

• High School or equivalent education required; Bachelor's degree preferred.
• Excellent communication and customer service skills are essential.
• Proficient with basic computer applications (Word, Excel, Outlook).

Responsibilities

• Greet guests in a friendly and courteous manner.
• Coordinate special events or special projects as assigned.
• Assist guests with problems with hotel services.
• Arrange transportation needs for guests.
• Provide information on the geographical area; suggest sites and arrange tours.
• Maintain accurate information on local restaurant and show times, hours, tours and exhibits.
• Assist guests with restaurant reservations, golf bookings, show tickets, etc.
• Provide directions to spots in Cape May and surrounding area.
• Maintain hotel lobby display boxes.
• Sell tickets for hotel events.
• Assist Front Desk with checkouts and/or room checks.

Skills

Communication skills

Customer service

Multitasking

Computer skills

Timekeeping & PMS systems

Atlantic City area knowledge

Education

High School diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Job Details

Job Location: Congress Hall Hotel - Cape May, NJ 08204

Salary Range: $18.00 - $18.00 Hourly

Position Overview

Value guests and be committed to assist them by providing information about Congress Hall and other locations within the general area.

Key Duties

• Greet guest in a friendly and courteous manner.
• Coordinate special events or special projects as assigned.
• Assist guest with problems with hotel services.
• Arrange transportation needs for guests.
• Provide information on the geographical area. Suggest site-seeing locations and arrange tours.
• Maintain accurate information on local restaurant hours, shop hours, shows playing and showtimes, tours and exhibits.
• Assist guests with restaurant reservations, golf reservations, show tickets, etc.
• Provide guests with directions to spots in Cape May and the surrounding area.
• Maintain hotel lobby display boxes.
• Sell tickets for hotel special events.
• Assist Front Desk as needed with checkouts and/or room checks.

Required Knowledge, Skills, Abilities

• Must possess excellent communication skills, both verbal and written.
• Ability to converse with guests and provide information in a friendly manner.
• Must possess excellent customer service skills.
• Must possess good computational ability.
• Must possess computer skills, including Microsoft Word, Excel and Outlook.
• Must have good knowledge of Time Keeping System and PMS systems.
• Must be able to handle multiple tasks and projects daily.
• Must have basic knowledge of Atlantic City and surrounding area.

Minimum Qualifications

• High School or equivalent education required. Bachelor’s Degree preferred.
• 3 years previous customer service experience required.

All employees must maintain a neat, clean and well-groomed appearance per Congress Hall standards.

Qualifications