Guest Concierge & Front Desk Agent

Cooper Aerobics; Dallas (TX); On-site; USD 29,000 - 36,000; Full time

Job summary

Cooper Hotel is seeking a Front Desk Agent to warmly welcome guests, register them, and handle inquiries about campus and hotel amenities. You will act as a concierge, offering local information and assisting with reservations and daily charges.

The role requires strong communication, customer service, and organizational skills. Shift times vary, with 7am–3pm and 3pm–11pm slots, and on-site attendance is essential.

Qualifications

• High school diploma or GED or equivalent.
• 1–2 years of direct face-to-face customer engagement experience.
• Hotel experience preferred; boutique hotel experience a plus.

Responsibilities

• Greet and register guests, provide directions and campus service info.
• Assist guests with campus and hotel amenity inquiries.
• Serve as concierge with local recommendations.
• Process daily inter-company charges and deposits.
• Manage guest reservations via fax or email promptly.
• Generate daily reports for hotel operations.
• Maintain room key control and security procedures.
• Support organization culture and maintain reliable on-site attendance.

Skills

Communication

Customer service

MS Office

Organizational skills

Problem solving

Time management

Independent work

Education

HS diploma or GED

1-3 months experience

Hotel experience preferred

Job description

Cooper Hotel is seeking a Front Desk Agent to warmly welcome guests, register them, and handle inquiries about campus and hotel amenities. You will act as a concierge, offering local information and assisting with reservations and daily charges.

The role requires strong communication, customer service, and organizational skills. Shift times vary, with 7am–3pm and 3pm–11pm slots, and on-site attendance is essential.