Front Desk Agent

Beemok Hospitality Holdings LLC; United States; On-site; USD 30,000 - 40,000; Full time

Job summary

Beemok Hospitality Holdings LLC is seeking a Lobby Host to provide exceptional guest accommodations and comfort during their stay at The Cooper. This dual-role includes responsibilities for both Front of House and Back of House, with shifts assigned according to business needs.

The ideal candidate will have a strong customer service background and be comfortable engaging with guests in a luxury environment. The role requires multitasking and effective problem-solving skills.

Qualifications

• Comfortable engaging with people face-to-face and over the telephone.
• Experience in a luxury environment is preferred.
• Ability to multitask and solve problems efficiently.

Responsibilities

• Monitor guest and visitor activity at the hotel entrance.
• Oversee daily hotel check-ins and check-outs.
• Assist guests with stay-related questions and requests.

Skills

Customer service experience

Proficient in property management systems

Excellent communication skills

Fluency in English

Job description

Overview

The Cooper Host Team lead efforts in providing unparalleled guest accommodations and comfort during their stay at The Cooper. This desirable dual-role combines Lobby Host (Front of House) and Operations Host (Back of House) shifts. Shifts are assigned based on business needs and an individual’s skill set.

DUTIES & RESPONSIBILITIES

• Maintain knowledge of hotel features, services, outlets, and hours of operation.


• Practice emergency procedures and respond to hotel emergency situations.


• Act as an ambassador of the hotel and the company at all times.


• Observe standards for image, appearance, and grooming; properly represent the company and the profession to outside organizations and the community.


• Maintain confidentiality and security of all guests and general hotel information.


• Front of House (FOH) Lobby Host:
  
  
  
  • Monitor all guest and visitor activity at the hotel entrance.
  
  
  • Oversee daily hotel check-ins and check-outs.
  
  
  • Assist in-house guests with stay-related questions and requests.
  
  
  • Monitor internal radio communications.
  
  
  • Assist in other areas as needed.
  
  
  
  


• Back of House (BOH) Lobby Host:
  
  
  
  • Assist pre-arrival and in-house guests with stay-related questions and requests.
  
  
  • Monitor all recorded hotel guest needs.
  
  
  • Lead room blocking efforts.
  
  
  • Attend daily Operations Meetings.
  
  
  • Pre-register guests.
  
  
  • Serve as an internal operator for Host Desk calls.
  
  
  • Assist in other areas as needed.
  
  
  
  

REQUIRED STRENGTHS, SKILLS, & EXPERIENCE

• Comfortable engaging with people face-to-face and/or over the telephone in a fast-paced environment.


• Experience in front office or customer service, preferably in a luxury environment.


• Proficient in using property management systems.


• Excellent communication and interpersonal skills.


• Professional appearance and polished demeanor.


• Fluency in English; additional languages are an asset.


• Ability to multitask, stay calm under pressure, and solve problems efficiently.

PHYSICAL REQUIREMENTS

• Lift equipment, supplies, etc., of at least 30 pounds.


• Resolve problems, handle conflict, and make effective decisions under pressure.


• May require extended periods on feet, especially during peak hotel hours or events.


• Good hearing necessary for effective communication.


• Available to work varied shifts, including nights, weekends, and holidays.

EEO STATEMENT

BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.