Guest Service Agent / Concierge

Bentley Legacy; Napa (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Bentley Legacy in Napa is seeking Front Desk Agents to provide exceptional service and ensure a welcoming experience for guests. Responsibilities include greeting and registering guests, handling check-ins and check-outs, answering inquiries, and maintaining knowledge of hotel amenities and local attractions. Candidates should have a high school diploma, excellent English proficiency, and an operational knowledge of Microsoft Office. Positions available for full-time and part-time work, with schedules that may include evenings and weekends.

Qualifications

• High School diploma or equivalent required; college coursework in a related field helpful.
• Experience in a hotel or related field is a plus.
• Must work well in stressful, high-pressure situations.

Responsibilities

• Greet and register guests, providing outstanding guest service throughout their stay.
• Handle check-ins and check-outs in a friendly manner.
• Maintain knowledge of all property amenities and local attractions.

Skills

Fluency in English

Multitasking

Problem-solving

Education

High School diploma

Tools

Microsoft Office

Job description

Description

Our Front Desk Agents are the first face our guests see, and we want it to be a welcoming and friendly one. They are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel phone operator, and guest services.

Responsibilities

• Approach all encounters with guests and associates with a smile.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Obtain all necessary information when taking room reservations.
• Answer guest inquiries about hotel service facilities and hours of operation.
• Be aware of all rates, packages, and special promotions.
• Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do near the hotel.
• Operate Front Desk computer system.
• Receive, log and distribute packages, mail, and messages as needed to guests and meeting rooms.
• As needed deliver guest items such as luggage, amenities or other items requested by guests or team members.
• Have knowledge of and assist in emergency procedures as required.
• Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds.

Requirements

• High School diploma or equivalent required; college course work in related field helpful.
• Experience in a hotel or a related field a PLUS.
• Must be fluent in English, both written and verbal.
• An operational knowledge of Microsoft Office suite.
• Willing and able to stand for long periods of time.
• Able to work with little or no supervision.
• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve.
• Must work well in stressful high pressure situations.
• Full- and part-time positions available.
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays.