Guest Concierge & Experience Specialist

remingtonhotelscareers; Herndon (VA); On-site; USD 15,000 - 22,000; Full time

Job summary

Remington Hotels is seeking a friendly concierge team member in Herndon, VA. You will warmly greet guests in the lounge within 2 minutes of arrival, assist with reservations, and coordinate requests with hotel departments.

Applicants should have strong communication and customer service skills, maintain confidentiality, and handle tasks with focus amid interruptions. Starting wage is $13.50 per hour for an in-office role.

Qualifications

• Strong communication and written skills.
• Ability to be resourceful and creative in guest interactions.
• Maintain staff and guest confidentiality at all times.

Responsibilities

• Greet guests in the concierge lounge within 2 minutes of arrival.
• Coordinate reservations and follow up on special requests with hotel departments.
• Maintain an information file on local services and recommend amenities to guests.
• Clean the concierge lounge and kitchenette during the shift.

Skills

Communication skills

Work ethic

Customer service

Confidentiality

Attention to tasks

Job description

Remington Hotels is seeking a friendly concierge team member in Herndon, VA. You will warmly greet guests in the lounge within 2 minutes of arrival, assist with reservations, and coordinate requests with hotel departments.

Applicants should have strong communication and customer service skills, maintain confidentiality, and handle tasks with focus amid interruptions. Starting wage is $13.50 per hour for an in-office role.