Guest Concierge & Bell Attendant

University of California - Los Angeles (UCLA); Los Angeles (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

The UCLA Luskin Conference Center is seeking a customer-focused, dynamic Bell Attendant to deliver exceptional service to our guests and visitors. As the primary contact on arrival and departure, you will set the tone for a world-class hospitality experience on the UCLA campus.

Key responsibilities include greeting guests, escorting to rooms, orientation of room features and center amenities, facilitating transportation, and managing luggage storage.

Qualifications

• 2+ years customer service experience (Required)
• 1+ years front desk or bell attendant experience in a hotel environment (Preferred)
• Excellent customer relations skills (Required)
• Ability to engage with diverse populations in a respectful and culturally responsive manner (Required)
• Ability to remain calm in the face of adversity, such as customer dissatisfaction (Required)
• Skill in interacting effectively with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and friendly and professional demeanor (Required)
• Ability to work efficiently in a fast-paced environment with a fluctuating workload (Required)
• Ability to work cooperatively as a part of a team (Required)
• Ability to sufficiently communicate in written and verbal English to receive work assignments and share information with supervisors, colleagues, and guests (Required)
• Ability to comply with safety standards and procedures for both personal and public safety (Required)
• Ability to maintain regular, punctual attendance (Required)

Responsibilities

• Guest Welcome & Escort: Warmly greet arriving guests, open doors, and escort visitors to their rooms. Transport luggage to rooms and storage areas.
• Room & Property Orientation: Explain room features and center amenities, hours of operation, and local attractions.
• Concierge & Logistics Support: Provide directions, parking guidance, and arrange transportation with advance travel requests.
• Luggage Management: Store luggage, tag items, and ensure prompt retrieval.

Skills

Customer service

Front desk experience

Excellent customer relations

Diversity & cultural responsiveness

Calm under pressure

Guest, team & management communication

Fast-paced environment adaptability

Teamwork

English communication

Safety & procedures compliance

Attendance & punctuality

Job description

The UCLA Luskin Conference Center is seeking a customer-focused, dynamic Bell Attendant to deliver exceptional service to our guests and visitors. As the primary contact on arrival and departure, you will set the tone for a world-class hospitality experience on the UCLA campus.

Key responsibilities include greeting guests, escorting to rooms, orientation of room features and center amenities, facilitating transportation, and managing luggage storage.