Guest Concierge & Asset Protection

BJ's Wholesale Club, Inc.; Boynton Beach (FL); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Generous PTO

Health benefits

401(k) Retirement Savings

Employee stock purchase plan

Job summary

BJ’s Wholesale Club is hiring for a Club Team Member role in our store. You’ll perform merchandise protection procedures, monitor entrance/exit activity, and provide superior customer service to members on a daily basis.

Responsibilities include resolving member concerns, following safety protocols, and adhering to Gold standards while contributing to a friendly, fast-paced, and respectful club environment.

Qualifications

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age, except in the following states: Indiana – At least 19 years of age Delaware – At least 21 years of age.

Responsibilities

• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
• Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
• Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
• Reviews and maintains the AP Alert Binder according to AP standards.
• Follow the BEST procedures including cross-checking merchandise to member register receipts and verifying high dollar value items.
• Records register receipt discrepancies and notifies front line to immediately rectify the situation.
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Ensure the execution of the repack awareness guidelines by inspecting known repack articles.
• Monitor member and visitor traffic entering and exiting the club.
• Responds to Electronic Article Surveillance (EAS) alarms according to established procedures.
• Maintains high standards of safety for members and team members.
• Inspects team members, members, and vendors bags as they leave the building.
• Processes empty water jug return vouchers to members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments.

Skills

Interpersonal skills

Attention to detail

Basic math skills

Training and certification

Company tenure 6 months

Age requirement 18+

Tools

Smart handheld device

Job description

BJ’s Wholesale Club is hiring for a Club Team Member role in our store. You’ll perform merchandise protection procedures, monitor entrance/exit activity, and provide superior customer service to members on a daily basis.

Responsibilities include resolving member concerns, following safety protocols, and adhering to Gold standards while contributing to a friendly, fast-paced, and respectful club environment.