Guest Claims Representative

Professional Search Group; Kissimmee (FL); On-site; USD 80,000 - 120,000; Full time

Job summary

The Professional Search Group is seeking a qualified liability claims professional for a large entertainment and resort company in Florida. You will provide immediate guest liability claims services, conduct onsite investigations, and evaluate exposures to resolve claims with guests and attorneys.

You will present to leaders, train resort management, and participate in initiatives to meet department goals. On-call duties after hours may be required.

Qualifications

• Active Florida Adjusters license in good standing.
• Strong understanding of property & casualty claims handling.
• Experience with scene investigations and liability claim negotiation.
• Ability to meet deadlines and manage multiple priorities.
• Familiarity with claims management systems and business writing.
• Excellent time management, organization, and relationship skills.
• Ability to present to senior leaders and train others.

Responsibilities

• Provide immediate guest liability claims services onsite for resort guests.
• Conduct onsite investigations to evaluate liability exposure and negotiate resolutions with guests and attorneys.
• Deliver concise written summaries and memos; present findings to leaders.
• Train leaders across the Resort and participate in department initiatives.
• Possibility of periodic on-call responsibilities, including after-hours responses.

Skills

FL Adjusters License 520/620

P&C claims handling

Scene investigations

Negotiation

Presentation skills

Training others

On-call availability

Education

High School Diploma or equivalent

Tools

Windows

Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

We are working with a large entertainment and resort company.

Responsibilities

The qualified candidate must be able to provide immediate guest liability claims services for the guests. Must exhibit outstanding customer service with an understanding of brand management. Day-to-Day responsibilities include but are not limited to conducting onsite investigations, evaluate liability case exposure, and resolve claims directly with guests and attorneys. Candidates should be comfortable presenting to an audience and will be asked to provide training to leaders across the Resort and participate in initiatives to meet department’s goals and objectives. Candidates must be willing to have periodic on-call responsibilities, which in some cases will necessitate responding to incidents after hours.

Basic Qualifications

• 520 or 620 All-Lines Adjusters’ License with the State of Florida in good standing
• Proven experience and strong understanding of property and casualty insurance and claims handling
• Demonstrate strong technical skills, including scene investigations, evaluation and negotiation skills of liability claims.
• Ability to work under deadline pressures and handle multiple priorities.
• Demonstrate familiarity with automated claims administration and management systems.
• Demonstrate understanding of medical and legal terms
• Computer proficiency within a Windows environment including Outlook, Word, Excel, and PowerPoint
• Proven ability to deliver effective presentations to various levels of leaders, including executives
• Proven abilities to deliver concise and informative written summaries in memo and presentation format, with appropriate business writing and usage of proper grammar.
• Demonstrated strong organizational skills with attention to detail
• Demonstrated excellent time management skills
• Demonstrated strong relationship‑building, negotiating, and influence abilities
• Demonstrated ability to effectively solve problems and make decisions
• Demonstrate ability to handle confidential information
• Ability to work in multiple computer programs and in a paperless claims environment

Preferred Qualifications

• Minimum 7 years and up of experience handling claims liability claims (including Bodily Injury, Property Damage, Auto BI including PIP, Auto Property Damage, Discrimination, ADA Compliance and subrogation, etc.)
• Bilingual ability is helpful

Required Education

• High School Diploma or equivalent relevant experience