Claims Representative

Motion Recruitment; Kissimmee (FL); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical Insurance

Voluntary Life Insurance

Long-Term & Short-Term Disability

Hospital Indemnity Insurance

Legal and Identity Protection Plans

529 College Saver Plan

Job summary

Motion Recruitment is seeking a Guest Claims Representative to join the guest risk and claims team onsite at our Orlando, Florida headquarters. The role focuses on immediate liability claim services, thorough onsite investigations, and informed dispute negotiations to protect brand integrity and guest trust.

The position is a 2-month W2 contract through early 2027 with potential extension based on business needs. Onsite work in Orlando, FL is required.

Qualifications

• High School Diploma required.
• Active Florida 520 or 620 All-Lines Adjuster license in good standing.
• Solid background in property and casualty (P&C) liability claims handling.
• Direct, in-person scene investigations and evidence collection experience.
• Strong knowledge of medical terminology and liability concepts.
• Refined negotiation, conflict resolution, and decision-making capabilities.
• Proficiency in Microsoft Office and enterprise paperless claims database systems.
• Strong written and verbal communication skills with diverse audiences.

Responsibilities

• Deliver immediate, high-touch guest liability claims support across property operations.
• Conduct detailed onsite investigations, gathering facts, evaluating incident scenes, and interviewing relevant parties.
• Evaluate liability case exposure to establish settlement parameters and claims strategies.
• Negotiate claim resolutions with guests, legal representatives, and third parties.
• Provide risk guidance and operational training to leadership partners to mitigate future claims exposure.
• Participate in an on-call rotation for urgent or after-hours incidents.
• Maintain organized claim files and notes in a paperless claims management system.

Skills

P&C liability claims

Investigations

Negotiation

Communication

Office software

Education

High School Diploma or equivalent

Bachelor’s degree

Tools

Paperless claims system

Microsoft Office

Job description

One of the country's largest entertainment and hospitality companies is searching for a Guest Claims Representative to join their guest risk and claims team onsite at their headquarters in Orlando, Florida. In this role you will serve as a trusted claims specialist and dedicated problem-solver, delivering immediate liability claim services and conducting comprehensive onsite investigations. You will play a vital role in evaluating exposure, guiding dispute negotiations, and driving balanced resolutions that reinforce brand excellence and guest trust.

This exciting opportunity to protect brand integrity and support guest experiences begins as a 2-month W2 contract through early 2027 based onsite in Orlando, FL offering the potential for extension depending on business needs.

Responsibilities

• Deliver immediate, high-touch guest liability claims support across property operations.
• Conduct detailed onsite investigations, gathering facts, evaluating incident scenes, and interviewing relevant parties.
• Evaluate liability case exposure accurately to establish sound settlement parameters and claims strategies.
• Directly negotiate claim resolutions with guests, legal representatives, and third parties.
• Provide risk guidance and operational training to leadership partners to mitigate future claims exposure.
• Participate in an on-call rotation to provide timely assistance for urgent or after-hours incidents.
• Maintain organized, meticulous claim files and notes within a paperless claims management system.

Skills & Experience

• High School Diploma or equivalent required.
• Active Florida 520 or 620 All-Lines Adjuster license in good standing.
• Solid background in property and casualty (P&C) liability claims handling.
• Proven experience conducting direct, in-person scene investigations and evidence collection.
• Strong working knowledge of basic medical terminology and legal liability concepts.
• Refined negotiation, conflict resolution, and decision-making capabilities.
• Proficiency in Microsoft Office applications and enterprise paperless claims database systems.
• Strong written and verbal communication skills, including the ability to communicate effectively with diverse audiences.

Preferred Qualifications

• Bachelor's degree or equivalent educational background.
• 7 or more years of experience managing complex liability claims, such as bodily injury (BI), property damage (PD), auto BI/PIP, discrimination, ADA, and subrogation claims.

You will receive the following benefits:

• Medical Insurance
• Voluntary Life Insurance
• Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• Legal and Identity Protection Plans
• 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.