Property Claims Adjuster

Cypress-Property-; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Cypress-Property- is seeking a Property Claims Adjuster to provide prompt, courteous claim service on small to moderate severity claims. The role involves investigating coverage, obtaining essential information, and negotiating settlements.

Responsibilities include documenting activity in the claim system, maintaining relationships with vendors, and ensuring fair, timely resolutions while controlling costs. Florida license and 1–3 years of related experience are preferred.

Qualifications

• Bachelor's degree or equivalent required.
• 1–3 years of experience adjusting small to moderate claims.
• Florida License in good standing is required; ability to acquire other licenses within 3 months of hire.
• Experience with Claim Management Systems preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Acknowledge claim assignments; confirm policy coverage and direct adjustment of claims.
• Investigate claims to determine validity and extent of damage.
• Negotiate settlements and authorize payments within authority; settle claims timely and cost-effectively.
• Maintain vendor and expert relationships to support claim handling.
• Document claim activity in the system with timely, accurate reports.

Skills

Communication

Organization

Leadership

Problem solving

Interpersonal skills

Emotional intelligence

Conflict resolution

Education

Bachelor's degree or equivalent

Tools

MS Word

MS Excel

MS Access

Outlook

Claim Management Systems

Job description

General Purpose of Position:

The Property Claims Adjuster role provides prompt, courteous, and fair claim service on small to moderate severity claims. This position will be responsible for investigation of property claims to determine coverage, corresponding with customers, obtaining important claims information, and negotiating damage settlements. The role will be documenting claim activity into the claim system and following processes that provide fair settlements or claim resolutions, customer satisfaction and excellent cost management.

Essential Functions and Responsibilities:

The following are the usual, basic, and essential functions of the position. These functions are not to be construed as an exhaustive list of all responsibilities, duties, and skills required.

• Acknowledge claim assignments; confirm policy coverage, direct adjustment of claims
• Interpret policy, make decisions using independent judgment on small to moderate claims and determine if coverage applies to claims submitted
• Investigate claims to determine validity and verify extent of damage
• Negotiate settlements and authorize payments within scope of authority, settling claims timely, and in the most cost-effective manner
• Investigate and settle claims promptly and equitably under general supervision
• Develop and maintain working relationships with approved vendors and experts
• Keep abreast of claim and related legal principles, tax requirements, as well as underwriting rules and procedures
• Keep the electronic claim file properly documented with accurate, clear and timely information and reports that reflect the adjustment activities and substantiate any payments made.
• Ensure that all assigned claims are concluded promptly and equitably

General:

• Promote a culture of personal responsibility, open communications and continuous improvement
• Ensure fair and ethical policies and practices in all relationships and operations
• Exhibits leadership experience and skills
• Exceptional problem-solving ability

Requirements:

• Bachelors degree or equivalent combination of relevant education and experience
• Minimum One to Three (1-3) years of experience adjusting small to moderate claims in a company environment
• As required by regulatory entities, relevant professional designations, and certifications highly desirable. Ability to acquire insurance licenses as required by role. Florida License in good standing is required; and ability to acquire other needed Adjuster License(s) within 3 months of hire
• Previous catastrophic claim handling preferred, but not required
• Excellent verbal/written communication skills and organizations skills, including presentation skills
• Strong computer skills (i.e. Word, Excel, Access, Outlook, Web based programs)
• Experience using Claim Management Systems
• Ability to manage relationships in a fast-paced environment, while demonstrating persistence and problem-solving skills
• Interpersonal and leadership skills - servant leadership, collaboration, facilitation, and negotiation skills
• Emotional intelligence, self-awareness, confidence, ability to manage conflict, empathy
• Ability to read/write/speak English & Spanish encouraged to apply

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Certificates or Licenses:

As required by regulatory entities. Relevant professional designations or skill certifications are desirable.