Slot Machine Technician & Guest Services Pro

Jamul Casino; Jamul (CA); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Jamul Casino is seeking a proactive team member to deliver excellent guest service on the floor and assist with slot operations. You will handle tickets, cash, and communications with guests and supervisors while promoting the players’ club program.

The role involves troubleshooting slot machines, performing repairs, logging outages, and supporting marketing events. A gaming license and high school diploma are required, with strong emphasis on accuracy and safety.

Qualifications

• High school diploma or equivalent.
• Proficient in Microsoft applications.
• Able to handle multiple tasks, flexible and positive when adjusting to change.
• Ability to use small electronic handheld device to retrieve work assignments.
• Attention to detail and follow-through.
• Must be able to acquire and maintain appropriate gaming license.

Responsibilities

• Provide friendly, fast, and helpful customer service to guests and team members.
• Accurately cash tickets and break bills for Signature Club Guests.
• Maintain clear and open communications with guests and managers/supervisors.
• Be knowledgeable of players’ club and encourage guest participation.
• Respond to machine tilts, malfunctions and determine if maintenance is needed.
• Perform complex maintenance/repairs on slot machines.
• Accurately logs machine outages for Technical Leads.
• Fill ticket printers and stock ticket paper.
• Respond to machines with jackpot and determine if jackpot is valid.
• Work to build relationships with existing guests and foster relationships with new guests.
• Knowledgeable of slot machine payouts and basic functions of slot machines.
• Develop knowledge of all game functions and explain all games to guests.
• Count and verify wallet.
• Participate in and promote marketing events.
• Ability to use two-way radios and maintain professional radio etiquette.
• Meet department and company policy of uniform, appearance and grooming requirements.
• Meet attendance guidelines.
• Maintain cleanliness and organization of assigned work areas.
• Perform all job duties in a safe and responsible manner.
• Proactively serve non-alcoholic beverages to customers.
• Notify supervisor if you need assistance or observe suspicious activity.
• Assists with Slot Projects and EGM Moves.
• Attend all departmental and company training programs or meetings as directed.
• Must adhere to regulatory, department and company policies.
• Other tasks and responsibilities as assigned.

Skills

Customer service

Cash handling

Microsoft applications

Multitasking

Spanish/Tagalog language skills

Education

High school diploma or equivalent

Tools

Microsoft applications

Job description

Jamul Casino is seeking a proactive team member to deliver excellent guest service on the floor and assist with slot operations. You will handle tickets, cash, and communications with guests and supervisors while promoting the players’ club program.

The role involves troubleshooting slot machines, performing repairs, logging outages, and supporting marketing events. A gaming license and high school diploma are required, with strong emphasis on accuracy and safety.